Services | Cebuana From Home

Ka-Cebuana,
ano ang transaction mo today?

Mag-Renew

Paano magtransact sa Cebuana From Home?

Step 1

Pumili ng gustong transaction, ibigay ang lahat ng kailangan na impormasyon at magbayad ng transaction fees thru payment apps or bank transfer.

Step 2

Makakatanggap ng tawag o email mula sa Cebuana From Home Agent para i-confirm ang iyong request at mapuntahan ng pinakamalapit na rider.

Step 3

May Cebuana From Home rider na pupunta sa iyong lugar para iprocess ang iyong transaction o ibigay sa iyo ang pera padala mo.

Bida ka sa Cebuana From Home dahil...

24/7

Magplace ng transaction request anytime. Ang mga request mula 9AM - 4PM from Monday to Friday ay mapoprocess the same day. Ang mga request beyond the schedule ay mapoprocess the following business day.

Remittance Payout Delivery

Sa tulong ng aming nga PAYOUT DELIVERY RIDERS pwede kang kumuha ng pera padala ng hindi lumalabas. Ihahatid namin sa'yo ang pera mo.

Promos

Address: Delivery of the Remittance shall be made to the address you specified in the Transaction Details.
Beneficiary Contact Number: The designated courier may use / contact the Beneficiary Contact Number for the purpose of the delivery of the remittance.
Payment:
1. You may pay for the Service using any of the payment methods prescribed in Cebuana From Home Domestic Remittance page, which may be updated from time to time. When you place a request, actual payment is needed prior to fulfilment of request.
2. Home Delivery service fee is on top of the Domestic Remittance Service Fee, and must be paid together with the Principal Amount (Amount to be sent) and Domestic Remittance Service Fee.
3. Once the proof of payment transfer has been confirmed by our Contact Center, the request will already be endorsed to the designated courier. An email confirmation will be provided to the email address you provided to advise you of the status of the request.
Delivery:
1. The designated courier will attempt to deliver the request within 48 hours to the Beneficiary indicated in the transaction details, and may attempt to go back if the beneficiary is not around the first time the courier deliver the remittance for up to 3 days within NCR and up to 5 days within provinces.
2. The Beneficiary must be atleast eighteen (18) years old and shall present one (1) valid Government ID. In absence of government issued ID, a recently issued certification from a Barangay where the beneficiary resides will be honoured.
3. In the event of the following which eventually results to failed delivery, you hereby agree that the request will no longer be fulfilled, and that you may already request for refund of the transaction:
  1. Beneficiary Address indicated in the Transaction Details is incorrect or incomplete.
  2. Beneficiary refuses to accept the remittance.
  3. You requested any amendments to the time of delivery, delivery address or mode of delivery after the request has already been forwarded to the courier.
  4. Beneficiary fails to adhere to any of the delivery instructions issued by the designated courier, including where Beneficiary is not present to receive the remittance when the courier attempts delivery, or any of the instructions you issue to courier cannot be reasonably fulfilled.
  5. Delivery cannot be made to your address for reasons due directly or indirectly to an event or failure which is beyond the courier’s reasonable control, including acts of God, natural disasters, war, rebellion, revolution, contamination, pollution, acts or threats of terrorism, or riots; or
  6. Delivery cannot be made to the delivery address you specify in the Transaction Details, for any other reason.
Refund:
1. Refunds may be requested once an email notification is received by the sender that the request has reached Failed Delivery status.
2. Refund shall exclude the Domestic Remittance service fee and the Home Delivery service fee.
3. Procedures for refund will be provided by our Contact Center upon receipt of request for refund.
Cancellation: Cancellation of request after the request has been forwarded to courier is already disallowed. However, our Contact Center may try to coordinate with the designated courier upon the receipt of a documented cancellation request from you. In case the request is not yet delivered, the request will be tagged as Failed Delivery and can be requested for refund subject to clause no. 5 (Refund).
Deemed receipt: In the event that we do not receive a feedback from you after you received the email notification confirming that your request is already DELIVERED, you shall be deemed to have acknowledge that your request has been completed and that your Beneficiary has received the Domestic Remittance subject to your rights under Philippine law.
Disclaimer:

You hereby expressly agree and acknowledge that, in case the chosen courier is not the In House Delivery:
1. We do not provide delivery or transportation services, and except to the extent that we provide delivery of remittance as contemplated above, we do not perform, manage, supervise or control the services of the designated courier which are completely, exclusively and independently performed by said courier.
2. The designated courier is not our agent, principal, partner or employer, or any similar or analogous relation.
3. You absolutely and unconditionally release and forever discharge us, our affiliates, officers, agents and employees from any action, claim, or demand or whatsoever, that now or may hereafter develop, and/or arise from, or in connection with any loss, damage, delay and theft of the remittance caused by the designated courier.

PRIVACY POLICY

Cebuana Lhuillier Privacy Notice

PJ Lhuillier, Inc. is committed to respecting and protecting your data privacy rights as a data subject in accordance with RA 10173 ("Data Privacy Law of 2012"), its Implementing Rules and Regulations and other applicable laws of the Republic of the Philippines.

Why do we process your personal information (PI)?
We process PI for the following reasons:

Process your transaction(s) whenever you avail of our products and services;
Address your inquiries, concerns or complaints;
Comply with laws and regulations governing our products and services (i.e. AMLA, CIC, etc); and
Inform you about our new product/services offerings and promotions ("direct marketing").

Data Sharing
We may also share your PI with:

Our accredited third party personal information processors such as contractors, vendors, financial and legal consultants.
Our affiliate companies (for commercial purposes, including direct marketing or profiling)

Such data sharing shall be done in a manner compliant with the Data Privacy Act of 2012. Your PI may also be processed electronically and/or manually.

What information do we process?
To process general inquiries or concerns about the products and services we offer:

Your Full Name
Your E-mail Address
Contact numbers

To process your transactions covered by RA 9160, Anti-Money Laundering Law Act of 2001, as amended:

Name
Present address
Date and place of birth
Nature of work, name of employer or nature of self-employment/business
Contact details
Specimen signature
Source of funds
Permanent address
Nationality
Identification Cards
Name, present address, date and place of birth, nature of work and source of funds of beneficial owner or beneficiary, whenever applicable
When the customer or authorized representative is a foreign national, passport or Alien Certificate of Registration issued by the Bureau of Immigration

As part of due diligence, we may collect information about religious affiliation in the event the date of birth cannot be provided (due to religious beliefs) as this is required information under the law. If reasonably necessary, we may also process your sensitive personal information such as credit card details.

Security Measures
We employ a combination of organizational, contractual, physical, procedural and technical security measures to secure your PI that we process. Only authorized personnel shall have access to your PI. We will retain your PI related to transactions for a minimum of ten (10) years to comply with applicable laws. On the other hand, PI collected from inquiries, complaints/concerns or during events will be retained for two (2) years.

Access, Correction and Erasure/Blocking
You have the right to request for a copy of your PI that we keep as well as request for the correction of any inaccurate data.

You likewise have the right to suspend, withdraw or order the blocking, removal or destruction of your PI from our system.

Consent
You have the right to object or withhold consent to the processing of your PI. However, if you choose not to provide us with the required PI, we may be unable to provide you with the service requested or provide appropriate advice or service.

Limitation on Rights
The foregoing rights with respect to your PI shall not apply to the processing of personal data gathered for the purpose of investigations in relation to any criminal, administrative or tax liabilities that you may have, provided that we will process the same only to the minimum extent necessary to achieve the purpose of said investigations.

How to contact us
Feedback and queries on our products and services: [email protected]
Data Privacy queries and concerns: [email protected]

I want to know more about RA 10173
Please visit the website of the National Privacy Commission (https://privacy.gov.ph)

Dear Valued Cebuana Domestic Remittance Clients,

We regret to inform you that our Domestic Remittance service in Cebuana From Home, will be deactivated on April 1, 2025. Please complete all Domestic Remittance transactions by March 31, 2025.

We thank you for your patronage and support.

For assistance and guide on other digital channels you can use for Domestic Remittance, please contact our support team at [email protected].

Dear Valued Cebuana Express Cash-In Clients,

We regret to inform you that our CebX Cash-In service in Cebuana From Home, will be deactivated on April 1, 2025. Please complete all CebX Cash-In transactions by March 31, 2025.

We thank you for your patronage and support.

For assistance and guide on other digital channels you can use for CebX Cash-In, please contact our support team at [email protected].

Ka-Cebuana,
ano ang transaction mo today?

Mag-Renew

Paano magtransact sa Cebuana From Home?

Step 1

Step 2

Step 3

Bida ka sa Cebuana From Home dahil...

24/7

Remittance Payout Delivery

Promos

New Pawning

Pawn Renewal

Pawn Redemption

Ka-Cebuana, ano ang transaction mo today?

Mag-Renew

Paano magtransact sa Cebuana From Home?

Step 1

Step 2

Step 3

Bida ka sa Cebuana From Home dahil...

24/7

Remittance Payout Delivery

Promos

Ka-Cebuana,
ano ang transaction mo today?